Every print is made to order, so we do not keep general return stock. We do, however, stand behind the condition of what we send. This page explains what to do if a print reaches you defective or damaged.
Defective or damaged items
If your print arrives with a manufacturing fault or is damaged in transit, you can report it within 30 days of delivery. We will put it right once we have confirmed the issue.
How to report an issue
Please write to hello@botanicwalls.com within the 30 day window and include:
- your order reference;
- a short description of the fault or damage;
- a clear photo that shows the issue.
The photo helps us understand what happened and, where relevant, raise it with our European print partner so the same fault does not recur.
How issues are resolved
Once we have reviewed your report and the photo, we will arrange a suitable resolution for a confirmed defect or transit damage, such as a replacement print or a refund. We will explain the options to you before anything is finalised.
Made-to-order items
Because prints are produced individually for each order, we are not able to accept returns simply because you have changed your mind. This does not affect your resolution rights for items that arrive defective or damaged, and it does not affect any rights you may have under mandatory consumer law.
Questions
If you are unsure whether your situation is covered, write to hello@botanicwalls.com and describe what happened. We would always rather hear from you than have you left with a print you are unhappy with.